Future Tech Support Alternatives

Future Tech Support Alternatives

  • Posted on: 21 May 2008
  • By: Colin

There is a terrific article from MySouthEnd.com about a recent Boston Tech Day event on May 10.

It's a great example of the possibilities that we might consider in providing technical support to participants in the digital divide project after the pilot ends in early September. Here's a bit from the article by Scott Kearnan:

"Usually, calling on technical support involves a 1-800 number and the joyless wonder of elevator music while waiting on hold.

But on May 10, over forty computer users were able to find much more convenient customer service. The first Boston Tech Day, hosted by Castle Square Tenants Organization (CSTO), provided free computer repair and training services at the Benjamin Franklin Institute of Technology on Berkeley Street. From 11 a.m. to 4 p.m., nearly two-dozen volunteers sat one-on-one with computer owners. They tinkered with hardware and software alike, fixing current bugs and explaining how to prevent future ones.

The volunteers included local business owners, college programmers, and students from the Boston Public School’s TechBoston program, while the computer owners represented folks who might otherwise lack access to qualified technical support . . .

But Boston Tech Day was designed to provide something even more: personal, customized, in-depth assistance to minimize the technical and financial hardships faced by low-income computer users. The event received funding from MassIMPACT, a non-profit aimed at bridging the 'digital divide' of disparities, and WinnDevelopment, a major Boston property developer."

Read the article here. Thanks to Mina for the pointer.