Careers
CCTV is a community-centered organization where Cambridge residents (and non-residents!) can create, consume, and share media that is a reflection of who they are and where they come from.
Our Core Values are:
The Power of Community
We believe a community generates ideas and actions in a way isolated individuals don’t have access to. Like the sound a choir can make vs. one person singing alone.
Equity, Access, & Justice
We believe everyone deserves access to the skills & technology that will enable them to connect and create. We are committed to activism and justice work.
Collaboration & Curiosity
We believe in leading through listening, and we are all about learning—new perspectives, new skills, new information—bring it on.
Fluidity & Flexibility
We believe in keeping an open mind and changing when it’s time to change. We are looking to the future without losing sight of where we’ve come from.
Communication & Creativity
We believe everyone’s voice deserves to be heard, and that our community (and our world) is a better place because of the art we see when access & opportunity barriers are removed.
Expertise & Excellence
We believe that “public access” shouldn’t (always) mean “Wayne’s World.” We believe that access to skilled teachers, high-end equipment, and professional quality production shouldn’t be tied to one’s socioeconomic status.
Celebrating Our Weirdness
We believe in keeping Cambridge weird, and that means inviting everyone who lives here to share their voice and make their art on CCTV's platform. Your platform. We wouldn't be Cambridge without you.
Open staff positions:
Job Announcement: Digital Navigator Coordinator
To apply: Please email your resume and cover letter to info@CCTVcambridge.org with the subject line “Digital Navigator.” Feel free to link to supplemental materials but please do not attach large files.
Reports to: Associate Director of Education at CCTV
Please note: We are hiring for Digital Navigators and one (1) Digital Navigator Coordinator. This posting is for the Digital Navigator Coordinator. This position is a more senior role that requires some supervisory experience as well as data gathering, visualization and analysis skills. This position will also perform some of the same duties as Digital Navigators. For the Digital Navigator job description please go see below.
CCTV is seeking a Digital Navigator Coordinator on behalf of Cambridge’s city-wide Digital Navigator Pilot Program. Digital Navigators will be based at Cambridge Community Television, Cambridge Public Library, Just A Start and Cambridge Public Schools. These jobs are similar and collaborate with each other but may work with different constituencies. The Digital Navigator Coordinator will manage and coordinate the Digital Navigators to ensure effective collaboration.
Digital Navigators will play a crucial role in bridging the digital divide within Cambridge and the Metro North and North Shore regions, delivering personalized assistance to community members seeking affordable home internet, internet-capable devices, digital literacy training, tech support, troubleshooting, and guidance in navigating online social services.
Employed directly by Cambridge Community Television (CCTV), the Digital Navigator Coordinator will be trained by our partner, Massachusetts Association for Computer and Internet Resources (MACIR) with leadership and guidance from MassHire Metro North Workforce Board’s (MNWB) Work to THRIVE Initiative. The Digital JEDI (Justice, Equity, Diversity, and Inclusion) Consortium, spearheaded by MNWB, will oversee, and lead collaborative efforts to address digital disparities in the community.
This grant–funded position, with an expected (minimum) duration of 24 months, specifically prioritizes underserved populations, including low-income individuals, Black, Indigenous, or POC (BIPOC), and/or immigrant communities. The Digital Navigator may engage with community members in-person, as well as virtually through various channels such as telephone, email, and video chat, offering comprehensive support to enhance their online engagement and participation in society. This role also involves coordinating outreach events and researching key barriers to internet adoption in Cambridge. The goal of this role is to support underserved community members in becoming effective home internet users who can participate in society fully through online engagement.
As an integral member of the Digital JEDI (Justice, Equity, Diversity, & Inclusion) Consortium, the Digital Navigator Coordinator will be based at CCTV. This collaborative initiative ensures that Digital Navigators receive specialized training in tech support, case management, and ticketing systems. Professional development opportunities will be provided under the guidance of MACIR and MNWB, empowering Digital Navigators to effectively address the unique challenges faced by community members.
Once hired, the Digital Navigator Coordinator will complete a multi week Digital Navigator training blended with virtual sessions, and hands-on training at MACIR’s headquarters in East Boston. This comprehensive training program is designed to equip our digital navigators with the essential skills and knowledge needed to excel in this role.
Towards the conclusion of the grant period, the Digital Navigator Coordinator will benefit from career counseling, leveraging their experience within the Digital JEDI Consortium to advance their career goals and opportunities.
The Digital Navigators provide individualized or small group assistance to Cambridge community members, who need up-to-date internet-capable devices, access to internet service, and/or coaching in introductory digital skills in order to become effective digital technology users and be able to participate online fully. This assistance may be provided in person or by voice telephone, email, text, video chat, and other communication methods that work for the client.
Key Responsibilities:
- Coordinate best practices with other Cambridge Digital Navigators
- Supervise Digital Navigators
- Collect and present data to community and stakeholder such as funders and the City of Cambridge
- Teach classes in basic computer skills and and provide one-on-one coaching
- Design and conduct in-person and online computer skills and foundational technology classes for community members
- Survey and identify needs
- Initiate meaningful interactions with community members seeking assistance, either identified by partners or by actively reaching out in-person at community sites.
- Discuss needs with each client as it regards internet access, technology experience, and their access to and use of devices. Assess clients’ access to technology, current digital skill level, connectivity needs, and internet use priorities. Set agreed goals for digital navigator services. Confirm the details with the client. Support their efforts to acquire appropriate and maintain devices. Coach clients on digital needs in order to meet their use priorities and goals.
- Record and monitor community member inquiries and support requests through the designated Help Desk Ticketing system in compliance with Service Level Agreements (SLAs)in collaboration with MACIR.
- Actively contribute to digital equity outreach activities, including event planning and on-site assistance.
- Facilitate referrals to local social services when necessary, supporting community members in accessing additional resources related to housing, food stamps, unemployment, career services, etc. Assist community members in filling out online forms for services.
- Track each client’s progress and types of requests. Maintain accurate and timely records, and report outcomes as required.
- Plan and manage assistance to each client with the goal of fulfilling the agreed goals.
- Attend local and regional trainings
- Collect data for reporting to Digital Navigator Coordinator and other stakeholders
- Update Customer Relationship Management (CRM) system with pertinent details on community members’ progress and request for effective record-keeping and communication tracking. Report outcomes as required.
- Escalate tickets to MACIR for complex issues, ensuring swift resolution and excellent customer service.
Preferred Qualifications
–Knowledge and understanding of digital technology and a variety of basic programs and use cases.
-Experience supervising staff
-Experience or training in data collection, statistics, data visualization, grant writing, presentation design
–A strong desire for career development and advancement, aligning with the Digital JEDI consortium’s mission to assess the potential of the Digital Navigator Cohort model in enhancing participant career trajectories. Interest in learning about IT support and case management. The ideal candidate for this position will be enthusiastic about developing their knowledge and skills in IT support and case management, regardless of their experience and or skill level. Prior experience is appreciated in this higher-level role.
–High school diploma or equivalent
–Experience working in community environments.
–Knowledge of community resources and dynamics.
–Cultural Humility and Responsiveness
–Strong Communication and relationship-building skills.
–Access to reliable transportation
–Applicants must be currently authorized to work in the United States
–Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
– Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds
– Ability to demonstrate excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse clients, coworkers, and community
– Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner
–Ability to provide excellent customer service, establish appropriate boundaries with clients, and demonstrate innovation and flexibility
-A background in social work, counseling or teaching
– Ability to speak one or more of the languages spoken in Cambridge including but not limited to English, Mandarin, Spanish, Portuguese, Haitian Creole, Amharic. Proficiency in a second language is preferred, but not mandatory.
This is a full-time benefits eligible position. CCTV offers competitive benefits including generous PTO, retirement and health insurance benefits. The starting salary range is $62,000-$70,000 annually.
Career and Professional Development Opportunities:
As part of the Digital JEDI Consortium’s commitment to professional development, successful applicants will have access to:
Free IT Help Desk Professional Training: Gain valuable skills and knowledge through our comprehensive IT Help Desk professional training program.
Google IT Support Professional Certificate: Complete the Google Professional Certificate, which provides 15 transferable credits to any community college.
Associate Degree Opportunities: Take advantage of transferable credits to pursue an associate degree at the community college, all expenses covered. This opportunity, made possible by MassReconnect, is exclusively available to adults aged 25 years and older. https://www.mass.edu/osfa/programs/massreconnect.asp
Access to Free Classes: Take advantage of tuition free professional Google certificates through Coursera and explore numerous free online classes and workshops at your own pace through Udemy.
Career Counselling and Professional Training: Receive ongoing support and guidance through continuous career counseling and professional training sessions to help you achieve your career goals.
Join us in making a difference by empowering individuals to navigate the digital landscape, fostering a more inclusive and connected community.
Project Partners information:
MassHire MNWB and Work to THRIVE: MassHire MNWB is one of 16 workforce boards in the state. With a commitment to fostering economic growth, workforce development, and career advancement, MassHire MNWB plays a crucial role in connecting individuals with the resources and opportunities they need to thrive in today’s competitive job market. As convener of the Digital JEDI Consortium, MNWB will lead and provide support to the digital navigator cohorts.
https://masshiremetronorth.org/
The Work to THRIVE initiative at the MassHire Metro North Workforce Board was established in 2020 as a permanent resource to support those who are currently disconnected from the traditional Federal and Massachusetts workforce development system. Work to THRIVE seeks to advocate for equitable access to the workforce development system by leveraging MNWB community ties and partnerships to help the most vulnerable populations.
Digital JEDI Consortium: As part of MNWB’s Work to Thrive initiative, the Digital JEDI Consortium aims to create a digital equity ecosystem to support the workforce development and training needs of underserved Metro North and North Shore Residents through three initiative areas: Digital Literacy, Device Distribution and Refurbishment, Education, Outreach, and Adoption.
MACIR: MACIR is a grassroots non-profit organization with a strong commitment to bridging the digital divide and advancing racial equity within the field of technology careers. As part of the Digital JEDI Consortium, MACIR will equip the Digital Navigator Cohort with an array of professional tools essential for project success. This includes a Help Desk Ticketing system which MACIR will manage. https://www.macir.org/
Cambridge Community Television nurtures a strong, equitable and diverse community by providing tools and training to foster free speech, civic engagement, and creative expression while connecting people to collaboratively produce media that is responsive, relevant, and effective in a fast-changing technological environment.
All inquiries are confidential. CCTV is an equal opportunity employer and does not discriminate based upon race, color, national origin, religion, sex, sexual orientation, sexual identity, gender identity, disability, medical condition, age, genetic information, marital status, family status, political activities or affiliation, criminal background or incarceration history, military or veteran status.
Job Announcement: Digital Navigator
To apply: Please email your resume and cover letter to info@CCTVcambridge.org with the subject line “Digital Navigator.” Feel free to link to supplemental materials but please do not attach large files.
Reports to: Cambridge Digital Navigator Coordinator
CCTV is seeking Digital Navigators on behalf of Cambridge’s city-wide Digital Navigator Pilot Program. Digital Navigators will be based at Cambridge Community Television, Cambridge Public Library, Just A Start and Cambridge Public Schools. These jobs are similar and collaborate with each other but may work with different constituencies. Please indicate in your cover letter if you have a preference. You can learn more about this program here.
Digital Navigators will play a crucial role in bridging the digital divide within Cambridge and the Metro North and North Shore regions, delivering personalized assistance to community members seeking affordable home internet, internet-capable devices, digital literacy training, tech support, troubleshooting, and guidance in navigating online social services.
Employed directly by Cambridge Community Television (CCTV), the Digital Navigator will be trained by our partner, Massachusetts Association for Computer and Internet Resources (MACIR) with leadership and guidance from MassHire Metro North Workforce Board’s (MNWB) Work to THRIVE Initiative. The Digital JEDI (Justice, Equity, Diversity, and Inclusion) Consortium, spearheaded by MNWB, will oversee, and lead collaborative efforts to address digital disparities in the community.
This grant–funded position, with an expected (minimum) duration of 24 months, specifically prioritizes underserved populations, including low-income individuals, Black, Indigenous, or POC (BIPOC), and/or immigrant communities. The Digital Navigator may engage with community members in-person, as well as virtually through various channels such as telephone, email, and video chat, offering comprehensive support to enhance their online engagement and participation in society. This role also involves coordinating outreach events and researching key barriers to internet adoption in Cambridge. The goal of this role is to support underserved community members in becoming effective home internet users who can participate in society fully through online engagement.
As an integral member of the Digital JEDI (Justice, Equity, Diversity, & Inclusion) Consortium, the Digital Navigator will be part of a cohort hosted at local partner organizations, including CCTV. This collaborative initiative ensures that Digital Navigators receive specialized training in tech support, case management, and ticketing systems. Professional development opportunities will be provided under the guidance of MACIR and MNWB, empowering Digital Navigators to effectively address the unique challenges faced by community members.
Once hired, the Digital Navigator will complete a multi week Digital Navigator training blended with virtual sessions, and hands-on training at MACIR’s headquarters in East Boston. This comprehensive training program is designed to equip our digital navigators with the essential skills and knowledge needed to excel in this role.
Towards the conclusion of the grant period, Digital Navigators will benefit from career counseling, leveraging their experience within the Digital JEDI Consortium to advance their career goals and opportunities.
The Digital Navigator provides individualized or small group assistance to Cambridge community members, who need up-to-date internet-capable devices, access to internet service, and/or coaching in introductory digital skills in order to become effective digital technology users and be able to participate online fully. This assistance may be provided in person or by voice telephone, email, text, video chat, and other communication methods that work for the client.
Key Responsibilities:
- Collaborate on best practices with other Cambridge Digital Navigators
- Teach classes in basic computer skills and and provide one-on-one coaching
- Design and conduct in-person and online computer skills and foundational technology classes for community members
- Survey and identify needs
- Initiate meaningful interactions with community members seeking assistance, either identified by partners or by actively reaching out in-person at community sites.
- Discuss needs with each client as it regards internet access, technology experience, and their access to and use of devices. Assess clients’ access to technology, current digital skill level, connectivity needs, and internet use priorities. Set agreed goals for digital navigator services. Confirm the details with the client. Support their efforts to acquire appropriate and maintain devices. Coach clients on digital needs in order to meet their use priorities and goals.
- Record and monitor community member inquiries and support requests through the designated Help Desk Ticketing system in compliance with Service Level Agreements (SLAs)in collaboration with MACIR.
- Actively contribute to digital equity outreach activities, including event planning and on-site assistance.
- Facilitate referrals to local social services when necessary, supporting community members in accessing additional resources related to housing, food stamps, unemployment, career services, etc. Assist community members in filling out online forms for services.
- Track each client’s progress and types of requests. Maintain accurate and timely records, and report outcomes as required.
- Plan and manage assistance to each client with the goal of fulfilling the agreed goals.
- Attend local and regional trainings
- Collect data for reporting to Digital Navigator Coordinator and other stakeholders
- Update Customer Relationship Management (CRM) system with pertinent details on community members’ progress and request for effective record-keeping and communication tracking. Report outcomes as required.
- Escalate tickets to MACIR for complex issues, ensuring swift resolution and excellent customer service.
Preferred Qualifications
–Knowledge and understanding of digital technology and a variety of basic programs and use cases.
–A strong desire for career development and advancement, aligning with the Digital JEDI consortium’s mission to assess the potential of the Digital Navigator Cohort model in enhancing participant career trajectories. Interest in learning about IT support and case management. The ideal candidate for this position will be enthusiastic about developing their knowledge and skills in IT support and case management, regardless of their experience and or skill level. While prior experience is appreciated, it is NOT REQUIRED to succeed in this role.
–High school diploma or equivalent
–Experience working in community environments.
–Knowledge of community resources and dynamics.
–Cultural Humility and Responsiveness
–Strong Communication and relationship-building skills.
–Access to reliable transportation
–Applicants must be currently authorized to work in the United States
–Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
– Excellent telephone and online communication skills, including the ability to establish trust with clients of varied educational and cultural backgrounds
– Ability to demonstrate excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse clients, coworkers, and community
– Ability to creatively solve problems, and negotiate and handle stressful situations in a positive manner
–Ability to provide excellent customer service, establish appropriate boundaries with clients, and demonstrate innovation and flexibility
-A background in social work, counseling or teaching
– Ability to speak one or more of the languages spoken in Cambridge including but not limited to English, Mandarin, Spanish, Portuguese, Haitian Creole, Amharic. Proficiency in a second language is preferred, but not mandatory.
This is a full-time benefits eligible position. CCTV offers competitive benefits including generous PTO, retirement and health insurance benefits. The starting salary range is $52,000-$62,000 annually.
Career and Professional Development Opportunities:
As part of the Digital JEDI Consortium’s commitment to professional development, successful applicants will have access to:
Free IT Help Desk Professional Training: Gain valuable skills and knowledge through our comprehensive IT Help Desk professional training program.
Google IT Support Professional Certificate: Complete the Google Professional Certificate, which provides 15 transferable credits to any community college.
Associate Degree Opportunities: Take advantage of transferable credits to pursue an associate degree at the community college, all expenses covered. This opportunity, made possible by MassReconnect, is exclusively available to adults aged 25 years and older. https://www.mass.edu/osfa/programs/massreconnect.asp
Access to Free Classes: Take advantage of tuition free professional Google certificates through Coursera and explore numerous free online classes and workshops at your own pace through Udemy.
Career Counseling and Professional Training: Receive ongoing support and guidance through continuous career counseling and professional training sessions to help you achieve your career goals.
Join us in making a difference by empowering individuals to navigate the digital landscape, fostering a more inclusive and connected community.
Project Partners information:
MassHire MNWB and Work to THRIVE: MassHire MNWB is one of 16 workforce boards in the state. With a commitment to fostering economic growth, workforce development, and career advancement, MassHire MNWB plays a crucial role in connecting individuals with the resources and opportunities they need to thrive in today’s competitive job market. As convener of the Digital JEDI Consortium, MNWB will lead and provide support to the digital navigator cohorts.
https://masshiremetronorth.org/
The Work to THRIVE initiative at the MassHire Metro North Workforce Board was established in 2020 as a permanent resource to support those who are currently disconnected from the traditional Federal and Massachusetts workforce development system. Work to THRIVE seeks to advocate for equitable access to the workforce development system by leveraging MNWB community ties and partnerships to help the most vulnerable populations.
Digital JEDI Consortium: As part of MNWB’s Work to Thrive initiative, the Digital JEDI Consortium aims to create a digital equity ecosystem to support the workforce development and training needs of underserved Metro North and North Shore Residents through three initiative areas: Digital Literacy, Device Distribution and Refurbishment, Education, Outreach, and Adoption.
MACIR: MACIR is a grassroots non-profit organization with a strong commitment to bridging the digital divide and advancing racial equity within the field of technology careers. As part of the Digital JEDI Consortium, MACIR will equip the Digital Navigator Cohort with an array of professional tools essential for project success. This includes a Help Desk Ticketing system which MACIR will manage. https://www.macir.org/
Cambridge Community Television nurtures a strong, equitable and diverse community by providing tools and training to foster free speech, civic engagement, and creative expression while connecting people to collaboratively produce media that is responsive, relevant, and effective in a fast-changing technological environment.
All inquiries are confidential. CCTV is an equal opportunity employer and does not discriminate based upon race, color, national origin, religion, sex, sexual orientation, sexual identity, gender identity, disability, medical condition, age, genetic information, marital status, family status, political activities or affiliation, criminal background or incarceration history, military or veteran status.